Customer Service Policy & Warranty

Your DAUMIER watch is warranted by DAUMIER for a period of 24 months from the date of purchase under the terms and conditions of this warranty. The DAUMIER international warranty covers material and manufacturing defects that may exist at the time of delivery of the purchased DAUMIER watch. The warranty only comes into effect if the warranty certificate is dated, fully and accurately completed and stamped by an official DAUMIER dealer. Specifically, DAUMIER warranty covers Swiss made movement function, waterproof function and non-consumable parts including crystal, hands, etc.

This manufacturer’s warranty does not cover the following:

1.  Operating life of the battery 24 months from the purchase date.

2   Normal wear and tear and ageing (Example: cover and case scratch marks; alteration of the metal plating colour; alteration of non-metallic material based straps and bracelets).

3.  Damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (including impact, percussion, extrusion, dents, surface damage, etc.), incorrect use of the watch and non-compliance to the operating instructions provided by DAUMIER.

4.  The DAUMIER watch that has been handled by non-authorized persons (Example: battery replacement, service or repair) or which has been altered from the watch’s original design and condition.

5.  Any consequential and indirect damage resulting from the use, failure to operate, precision defects of the DAUMIER watch.

DAUMIER has the right to refuse any requests from the purchaser beyond the standard DAUMIER warranty services. This includes damage claims beyond DAUMIER’s warranty services. However, this does not include the mandatory statutory rights that granted the purchaser the rights against a manufacturer.

The manufacturer’s warranty:

1. Is independent of any warranty that may be provided by the seller, for which the seller carries sole responsibility.

2. Does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have against the seller.

The DAUMIER Service Centre ensures the care maintenance of your DAUMIER watch. Please contact an official DAUMIER dealer or an authorized DAUMIER Service Centre should your watch needs servicing. You are assured of receiving DAUMIER’s professional maintenance and repair services.